I'm not sure what happened, but there is a slight possibility that I may or may not have gotten scammed.
And I'm not embarassed to admit this because I really don't think I did anything stupid. And because if this really was a scam, I'm not sure what these people were trying to achieve.
See, I consider myself to be a hyper-vigilant person when it comes to online shopping, giving out personal info, and with trust-issues, in general. Go ahead, call me paranoid. So when my cell phone began to ring while I was at work with a toll-free number I didn't recognize, I was already on high alert.
The operator said she was with my cell phone carrier, and immediately told me that there were changes to my plan but just wanted to remind me of the current balance on my bill (which was correct). She proceeded to say that the names of the plans had changed, and that she was required to inform me of how this would affect me. Basically I'd still be paying the same amount (which was again correct), but now the plan had this new name, and basically it'd have this many number of minutes which would mean -- based on my usage in the past month -- would mean I would be saving money for both my line and the other line on my account (which she also identified correctly).
She had my full name, the phone numbers on my account, what my plan included, how much I paid, how much we'd used the account, and did I want to add another line at this point (no, thank you, I didn't), and based on the texting overages on line #2, did I want to add the unlimited plan (which I thought I had, but she correctly pointed out that I didn't), and could I verify the last four digits of my soc.
I paused. She didn't ask for the whole number, just the last 4.
Now, I was so busy because it was 9:47AM, the studio was mayhem as it always is that time of day while the Crew is moving out of the studio and I'm getting settled. But it occurred to me that anyone who already had this much info about me could easily also have the last four digits of my soc anyway. So I did tell her. She didn't even ask me for the full account # for my cell phone (which you would need to know to get anywhere if you wanted to tamper with my cell phone account).
She did however ask me to verify account password. Not the password to access online, the account password you use when you call up and try to make changes. I said I didn't remember it....
And she said, ok that's fine. Just remember that if I'd like to recall the password and make changes to it, then dial this certain protocol, and press this and this and this (which was completely legitimately correct number and all correct instructions).
So to complete the call, she had to read through like two minutes of dialogue with all the usual long disclaimers, etc. etc. And did I approve of the change? Before I responded, she basically repeated the new plan name, verified that the amount I was paying per line was not changing, and did I have any questions (I didn't.)
And that was it.
Meanwhile, I was online looking at my account info while all of this was going on, not being able to figure out where they had changed the name of my plan.
And to heck if I couldn't find it anywhere!
SO. Whaddya think? Was I scammed? Did I thwart a scam? I'm so confused.
I mean, they already had so much information already, what was the point in even calling me?
Oh goodness, a little part of me sounds incredibly stupid right now, but the timing of such a phone call couldn't have been more perfect since I was so distracted. However, I am 100% certain that I didn't reveal anything new that you couldn't already look up online.
Please feel free and share you two cents. But don't you dare ask me for my mother's maiden name or my blood type, 'coz I ain't that stupid.